Refunds — INDRALOKA

— I — The principle

You keep the garment. We make it right.

Every Indraloka garment is printed on demand. There is no rack of unsold inventory waiting to absorb a return — each shirt enters production the moment your order is paid. Sending it back means the shirt is wasted and the planet is paid twice for the same item.

So: you keep what we sent you. If you don't love it, if it's the wrong size, if you simply changed your mind — keep it, give it away, or wear it as a layer. We'll make the loss good in a way that respects the math on both sides.

— II — If you don't love it

Keep it. We give back, in your currency.

Wrong size, changed mind, just not what you hoped for — let us know within 3 days of receiving by emailing connect@indraloka.shop with your order number and a short note on why. The compensation depends on how you paid:

You paid in	You get	How it works
INR / Card (Web2)	50% off your next order	One-time discount code, valid 90 days, applies to any garment in The Wardrobe. Single-use, non-stackable with other promotions.
ETH / $PRANA (Web3)	50% of order value in $PRANA	Sent as $PRANA to the wallet you used at checkout, calculated against the order's INR equivalent at the time of refund. Redeemable through the protocol's normal redemption path.

Why no full refund? We've already paid the maker, paid the printer, paid the courier. What you held in your hand was real labor, not a SKU. Half-back keeps us solvent, lets you walk away whole, and turns a loss into a story you actually want to retell.

— III — If it arrived broken

Defects: keep it, we replace it.

If your garment arrived damaged, defective, misprinted, or wrong — that's our miss, not yours. Email connect@indraloka.shop within 3 days of receiving with:

Your order number
A continuous unboxing video — unedited, from sealed package to first reveal. This is required; without it we can't tell damage-on-arrival from damage-after-arrival, and the claim can't be processed.
Clear photos of the defect
A photo of the shipping label

Record the unboxing video every time you receive a package from us. If the garment is fine, delete it. It takes 30 seconds and is the difference between us being able to honor a claim or not. Once we've reviewed and agreed it's a defect, the table below applies.

You paid in	You get
INR / Card (Web2)	Replacement shipped at our cost + 30% off your next order (90-day code, single-use)
ETH / $PRANA (Web3)	Replacement shipped at our cost + 30% of order value in $PRANA, sent to your checkout wallet

You keep the defective one — pass it on. We don't ask you to mail it back. If you can, donate it to a local orphanage, shelter, or community drive — a flawed shirt still has warmth in it for someone who needs one. Shipping a defective garment across a continent to land in a destruction bin is climate theatre, not customer service.

Not covered as a defect:

Wrong size ordered. Sizes are on every product page; please measure before ordering. Size remakes are at your cost.
±0.5 inch size variation. Standard manufacturing tolerance, not a defect.
Damage during unboxing. If you're using scissors or a blade, be careful around the package.

— IV — Cancellation window

12 hours, then it's in production.

You can cancel any order within 12 hours of placement for a full refund in the original currency (INR / ETH / $PRANA). Email connect@indraloka.shop with your order number — the sooner the better, since the 12-hour clock is hard once production starts.

After 12 hours your order has entered the production queue and cannot be pulled. From that point forward, the policy above applies.

— V — Web3 specifics

What blockchains can't undo.

Indraloka's protocol is on Ethereum mainnet. A few mechanics are structurally irreversible — no policy can undo them, ours included:

Burning $PRANA in a Prana drop mints a soulbound NFT and permanently destroys the burned $PRANA. The NFT itself is yours and tradable; the burn is forever.
Burning $INDRA for a physical garment destroys the $INDRA on-chain. The physical product enters production immediately. If the garment arrives defective, the defect policy above (Section III) still applies — but the burned $INDRA cannot be restored.
Gas fees are paid to Ethereum validators, not to us. We cannot refund gas — even on cancelled orders or failed transactions.
Wrong-network sends (e.g. sending $INDRA to an Ethereum contract on the wrong chain) are recoverable only if both networks support cross-chain rescue. We'll help you try; we can't guarantee outcomes.

— VI — Contact

One inbox.

All return, defect, and cancellation requests go to connect@indraloka.shop. Reach out any day, any hour — we read every message. Replies typically land within 24–48 hours. For wallet or burn-related issues, attach the transaction hash so we can verify on-chain.